Siloam & Co.™ is the trading name used for this New Zealand sole-trader business, identified by NZBN 9429053830869.

Siloam & Co. is committed to treating personal information entrusted to its care with honesty, restraint, respect and responsible stewardship.

This Privacy Statement explains how personal information is collected, used, held, protected and may be disclosed in connection with Siloam & Co., this website and communications with Siloam & Co.

Personal information is handled in accordance with the Privacy Act 2020 and the applicable Information Privacy Principles.

1. Scope of this Privacy Statement

This Privacy Statement applies to personal information handled in connection with:

• visiting or using this website;
• email communications with Siloam & Co.;
• telephone communications with Siloam & Co.; and
• other communications directly connected with enquiries made to Siloam & Co.

This website does not currently collect enquiry information through a website contact form.

Visitors who wish to contact Siloam & Co. may do so using the email address or telephone number provided on the website.

2. What is personal information?

Personal information is information about an identifiable individual.

Depending on how you interact with Siloam & Co., this may include:

• your name;
• your email address;
• your telephone number;
• correspondence or enquiries you send to Siloam & Co.;
• information contained in an email, voicemail or other communication;
• attachments or other information you voluntarily provide; and
• other information that identifies you or could reasonably be connected with you.

Siloam & Co. seeks to collect only personal information that is reasonably necessary for a lawful purpose connected with its activities.

3. Information you choose to provide

Siloam & Co. does not currently collect enquiry information through an online contact form.

If you choose to contact Siloam & Co. by email or telephone, Siloam & Co. may collect the personal information you provide as part of that communication.

This may include your name, contact information, the contents of your enquiry and any information or documents you choose to provide.

Providing this information is voluntary.

If you do not provide information reasonably necessary for Siloam & Co. to understand or respond to your enquiry, Siloam & Co. may not be able to respond fully.

Please provide only personal information that is reasonably necessary for your communication.

4. Why Siloam & Co. collects and uses personal information

Personal information received by Siloam & Co. may be collected and used for purposes including:

• receiving and responding to enquiries;
• communicating with the person who contacted Siloam & Co.;
• managing correspondence and relevant administrative records;
• carrying out the purpose for which the information was provided;
• maintaining the security and integrity of Siloam & Co.’s communications and systems;
• responding to privacy, legal or regulatory matters;
• complying with applicable legal obligations; and
• another purpose authorised by the individual concerned or otherwise permitted or required by law.

Siloam & Co. will not use personal information for an unrelated purpose unless that use is authorised by the individual or otherwise permitted or required by law.

5. Website hosting

The Siloam & Co. website is operated using IONOS MyWebsite Now infrastructure.

IONOS provides the technical infrastructure used to make the website available online.

The operation of a website involves technical communications between a visitor’s device and the systems used to deliver the requested website content.

IONOS publishes information about data processing carried out through MyWebsite Now and its associated SiteAnalytics service.

6. IONOS SiteAnalytics

IONOS MyWebsite Now uses IONOS SiteAnalytics for statistical evaluation and technical optimisation of the website.

According to IONOS, SiteAnalytics collects:

• the referring website previously visited;
• the website page or file requested;
• browser type;
• browser version;
• operating system;
• device type;
• time of access; and
• an IP address in anonymised form.

IONOS states that a visitor’s IP address is transmitted when a page request is made, anonymised directly after transmission and then processed without personal reference.

IONOS states that the anonymised IP address is used only to determine the location of access.

IONOS further states that SiteAnalytics does not store personal data about website visitors in a way that allows conclusions to be drawn about individual visitors.

According to IONOS, information collected through SiteAnalytics is used exclusively for statistical evaluation and technical optimisation of the website, and SiteAnalytics data is not passed to third parties.

SiteAnalytics tracking and logging are activated by default as part of the IONOS website infrastructure. This section is included so that visitors are informed about that processing.

7. Cookies

At the effective date of this Privacy Statement, IONOS states that MyWebsite Now does not use cookies. SiteAnalytics determines technical information using a pixel or log file.

These statements relate specifically to IONOS MyWebsite Now and IONOS SiteAnalytics.

If Siloam & Co. later introduces external software, embedded content or other functionality that uses cookies or similar technologies, this Privacy Statement will be reviewed and updated where necessary.

8. External links

This website may provide links to websites, social-media platforms or other services operated by third parties.

If you follow an external link, you leave the Siloam & Co. website and enter an environment operated by another provider.

That provider may collect or process information in accordance with its own privacy statement, policies and technical practices.

Siloam & Co. does not control the privacy practices of independent third-party websites or platforms.

You should review the privacy information provided by the relevant third party when using its services.

9. Service providers

Siloam & Co. uses service providers where reasonably necessary to support its website, email, telecommunications or related business infrastructure.

A service provider may sometimes hold or process personal information for or on behalf of Siloam & Co.

Where a service provider stores or processes personal information solely on behalf of Siloam & Co. and does not use or disclose that information for its own purposes, section 11 of the Privacy Act 2020 may apply. In those circumstances, Siloam & Co. remains responsible under the Privacy Act for the personal information being stored or processed on its behalf.

Siloam & Co. seeks to use personal information and service-provider access only to the extent reasonably necessary for the relevant purpose.

10. Disclosure of personal information

Siloam & Co. will not disclose personal information unnecessarily.

Personal information may be disclosed where:

• the disclosure is connected with the purpose for which the information was obtained and is permitted by law;
• you have authorised the disclosure;
• disclosure is required or authorised by New Zealand law;
• disclosure is reasonably necessary to respond to an applicable lawful process or lawful authority; or
• another basis permitted by the Privacy Act 2020 applies.

Where a third-party provider uses or discloses personal information for its own purposes rather than solely processing it for Siloam & Co., Siloam & Co. will consider the disclosure requirements of the Privacy Act 2020 before providing personal information to that provider.

11. Overseas processing and disclosure

Some technology or service-provider infrastructure may be located outside New Zealand.

Where an overseas provider holds or processes personal information solely for or on behalf of Siloam & Co. in circumstances covered by section 11 of the Privacy Act 2020, Siloam & Co. remains responsible for that personal information under New Zealand privacy law.

Where Siloam & Co. makes a disclosure of personal information to a foreign person or organisation in circumstances governed by Information Privacy Principle 12, Siloam & Co. will take the steps required by the Privacy Act 2020 to ensure that the disclosure has an appropriate lawful basis and that the information receives the protections required by New Zealand law.

12. Information collected indirectly

Siloam & Co. does not ordinarily seek to collect personal information about an individual from someone other than that individual.

Where Siloam & Co. does collect personal information indirectly, it will first consider whether that collection is permitted under Information Privacy Principle 2.

Where Information Privacy Principle 3A applies, Siloam & Co. will take reasonable steps to ensure that the individual is made aware, as soon as reasonably practicable, of matters required by the Privacy Act 2020. These may include:

• the fact that the information has been collected;
• why it was collected;
• its intended recipients;
• the identity and contact details of the agency collecting and holding it;
• any particular law authorising or requiring the collection, where applicable; and
• the individual’s rights to request access to and correction of their personal information.

The Privacy Act provides exceptions to these notification requirements in specified circumstances.

13. Storage and security

Siloam & Co. takes reasonable steps to safeguard personal information against:

• loss;
• unauthorised access;
• unauthorised use;
• unauthorised modification;
• unauthorised disclosure; and
• other misuse.

Safeguards may include appropriate account, device, access, technical and administrative security measures according to the nature of the information being held.

No internet, email, telecommunications or electronic-storage system can be guaranteed to be completely secure. Siloam & Co. therefore seeks to collect and retain only the personal information reasonably necessary for its activities.

14. Retention of personal information

Siloam & Co. will not keep personal information for longer than is required for a purpose for which that information may lawfully be used.

How long particular information needs to be retained may depend on:

• why the information was collected;
• whether an enquiry or matter remains active;
• whether the information is reasonably required as an administrative or correspondence record;
• applicable legal, financial or record-keeping requirements;
• whether the information is relevant to an existing or reasonably anticipated legal matter; and
• whether there remains another lawful purpose for retaining it.

When personal information is no longer reasonably required, Siloam & Co. will take appropriate steps to securely delete, destroy or de-identify it where practicable and lawful.

15. Accuracy

Before using or disclosing personal information, Siloam & Co. will take reasonable steps, where required by the circumstances, to ensure that the information is accurate, up to date, complete, relevant and not misleading.

If you believe personal information Siloam & Co. holds about you is incorrect, you may ask for it to be corrected.

16. Access to your personal information

Under the Privacy Act 2020, you may ask Siloam & Co. whether it holds personal information about you and request access to that information.

Requests should be directed to the Siloam & Co. Privacy Officer using the contact details below.

Siloam & Co. may ask for information reasonably necessary to confirm your identity before releasing personal information.

Siloam & Co. will respond to an access request as soon as reasonably practicable and within the timeframe required by the Privacy Act 2020. This will generally be within 20 working days, although the Act permits extensions in certain circumstances.

Personal information may be withheld only where a lawful basis permits this.

17. Correction of personal information

You may ask Siloam & Co. to correct personal information it holds about you if you believe that information is inaccurate.

Siloam & Co. will respond to a correction request as soon as reasonably practicable and, unless a lawful extension applies, within 20 working days.

If Siloam & Co. does not make a requested correction, you may ask for a statement of the correction sought to be attached to the information.

Where a correction is made, or a statement of correction is attached, Siloam & Co. will take any further steps required by the Privacy Act 2020.

18. Privacy breaches

Siloam & Co. takes privacy breaches seriously.

If a privacy breach occurs, Siloam & Co. will assess the circumstances and take appropriate steps to contain, investigate and respond to the breach.

Under the Privacy Act 2020, where a privacy breach has caused, or is likely to cause, serious harm to an affected individual or individuals, Siloam & Co. will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, subject to any applicable provisions or exceptions in the Act.

19. Privacy Officer

Siloam & Co. has a Privacy Officer responsible for overseeing privacy matters and requests concerning personal information.

For privacy questions, access or correction requests, or concerns about the handling of personal information, please contact:

Privacy Officer
Siloam & Co.
Email: contact@siloamandco.com
Phone: +64 22 090 6389

Please provide enough information for Siloam & Co. to understand and appropriately respond to your request.

20. Privacy concerns and complaints

If you have concerns about how Siloam & Co. has handled your personal information, please contact the Siloam & Co. Privacy Officer in the first instance.

Siloam & Co. will seek to understand and appropriately address privacy concerns.

If your concern cannot be resolved, you may contact the Office of the Privacy Commissioner of New Zealand.

Office of the Privacy Commissioner of New Zealand
Phone: 0800 803 909
Postal address: PO Box 10 094, Wellington 6140
Website: privacy.org.nz

21. Changes to this Privacy Statement

Siloam & Co. may review and update this Privacy Statement when its website, technology, services, legal obligations or information-handling practices change.

The current version will be published on this website with its effective or last-updated date.

If Siloam & Co. introduces functionality that materially changes how personal information is collected, held, used or disclosed, this Privacy Statement will be reviewed and updated as appropriate.

Siloam & Co.™
NZBN: 9429053830869
New Zealand

Email: contact@siloamandco.com
Phone: +64 22 090 6389

Effective: 10 August 2026